Nikita Jimenez Mercado is the Founder and Chief Operating Officer of ForceMultiply, a global outsourcing and talent solutions company helping founders grow with clarity, care, and systems that scale. With over a decade of experience in operations, team building, and customer experience, Nikita specializes in creating high-performing remote teams without sacrificing culture or connection. She has worked with startups and global companies across SaaS, eCommerce, healthcare, and professional services. Her people-first approach blends structure with heart—focusing on systems that support growth while honoring the humans behind the work. Nikita leads with strategy and builds with empathy—leading with strategy, building with heart. From process design to BPO delivery, she helps mission-driven teams grow in sustainable, human-centered ways. Outside of work, she’s a storyteller at heart and believes the future of work must be smart, inclusive, and deeply human.